Questions, answered honestly

Every pot draws from the same five categories — home essentials, stationery, home products, skincare and the odd knick-knack — hand-picked by our team, never generic filler. We disclose the categories upfront so you know the general territory; the specific items inside stay a genuine surprise, and that's the whole point of a Petalby pot.

No — the specific contents are never disclosed in advance. We do publish a typical contents value range for each tier on the shop page, so you have a sense of what you're getting even though the exact items remain a mystery until it arrives.

No. The pot itself is flower-themed in its packaging and presentation — the contents are curated home essentials, stationery, home products, skincare and knick-knacks, not literal flowers or plants.

The Bud (from £22) is a single, considered surprise — one item from our edit. Typical contents value: £18–£26. The Bloom (from £42) is our most-gifted tier — two to three items plus one small knick-knack. Typical contents value: £36–£52. The Bouquet (from £74) is our most generous pot — a full, statement mix spanning all five categories in a larger vessel, packed in limited runs. Typical contents value: £65–£95.

The Bud suits a light, low-commitment introduction or a small thank-you. The Bloom is the tier most people gift and keep for themselves — a good balance of surprise and value. The Bouquet is for when you want the fullest possible unboxing moment.

Delivery is free on every mystery pot, with no minimum spend, across the UK.

Orders are hand-packed and ship within 2–3 business days of being placed.

Because the contents are a surprise by design, we're not able to offer refunds simply because the mix wasn't to your taste — that unpredictability is the whole idea of a mystery pot. What we can absolutely help with is anything faulty or damaged.

Get in touch and we'll sort it — a replacement or a refund, whichever makes sense. Contact us as soon as you notice the issue with a note on what's wrong, and we'll take it from there.

We accept all major debit and credit cards through our secure, Stripe-powered checkout. Your card details are handled entirely by Stripe and never touch our servers.

Yes. Payment is processed by Stripe, one of the most widely used payment processors in the world, with your details protected end to end.